Got a defective product? We'll make it right.

Request an exchange or store credit here. Our team reviews it, and if it's approved, your driver swaps it at the door or we add the credit to your account.

First: has the product been opened?

Within 48 hours of delivery
No more than 10% used
Keep the original packaging
Have your order number ready
You'll need a few photos, including the batch number and manufacturing date

You can get a replacement or store credit. We don't offer cash refunds.

If you feel unwell after using a product, contact a doctor first.

This involves a health or safety reaction